We want you to feel secure when using the website and associated services. We are committed to respecting your privacy. Below we give an overview of how we do that.
How do we use your information?
We analyse information to see what is most effective about our website and associated services to help us identify ways to improve it and to make it more effective. We may also use information for other purposes, which we would describe to you at the point when we collect the information.
What information do we collect when you use Yourcarehome?
We collect information indirectly and directly.
When you use YourCareHome - www.yourcarehome.co.uk we use technology to collect information indirectly - such as your internet address. This is commonplace across all internet services to enable the investigation of issues such as malicious use. This information is then kept in our internet access logs.
We collect information directly from you in a number of ways. One way is by using cookies. Cookies are small files of information that save and retrieve information about your visit to our site, such as how you entered our site, how you navigated through the site and what information was of interest to you. This information is collected for a number of reasons, for example, to help develop the website and associated services.
See our Cookies policy for more information on the cookies we use.
We also collect information when you give it to us. For example, you may register to use the message-posting facility called ‘Care survey’. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether you provide it, but not providing information may affect our ability to provide services to you.
How long do we hold this information?
We will remove all personal information we hold relating to you, which you registered with us, within twelve months of you submitting it to YourCareHome.
Will we disclose your information to or share it with other organizations?
We may share your data with NHS Choices or The CQC, but we do not share data with any other organisations unless the law permits us to do so. We do not sell individuals’ information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. Before you submit any information, we will notify you as to why we are asking for specific information and it is up to you whether you provide it.
We may give you access to your information
You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate.
You can do this by contacting the Data Protection Officer, YourCareHome Ltd, 15 Lusart Drive, The Lizard, Cornwall, TR12 7RS.
Your data is kept under secure conditions
We take appropriate steps to maintain the security of your data on our service. The open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not.
YourCareHome Ltd., Company Number: 6510085